Reference

Terms and Conditions That Govern Your z00m Account

These terms set out the rules that apply between you and z00m when you open an account, make deposits using UPI, Paytm or PhonePe, and access any part…

Account EligibilityDeposits via UPI, Paytm, PhonePeWithdrawal PolicyAccount Closure RightsGoverning Jurisdiction
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z00m Terms and Conditions That Govern Your z00m Account
REACH US DIRECTLY

Contact z00m About These Terms

If any clause in these terms is unclear or you believe an error has been made in the application of our policy to your account, our support team is available around the…

Live Chat Start a live chat session directly from your account dashboard any time, day or night. Our agents can clarify how a specific clause applies to your account and escalate term disputes to our compliance team.
Email Support Send a written query about these terms to our support address. We respond within 24 hours, and for formal term disputes or account-closure requests, written email correspondence creates a clear record for both parties.
Help Centre Our Help Centre hosts a searchable library of policy articles covering account rules, payment conditions, and withdrawal verification steps. Check there first for quick answers before raising a formal support ticket.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

Your account data is stored securely and processed in line with the data-handling commitments described in our Privacy Policy, which forms part of these terms by reference.

Data Retention

We retain your account and transaction records for a period required by applicable law, typically up to seven years after…

Cookie Policy

z00m uses session and analytics cookies to maintain your login state and to understand how you navigate the lobby.

Account Security

We use encrypted connections and two-step verification options to protect your account.

Right to Request Changes

You may request correction of inaccurate personal data held in your account profile at any time.

Withdrawal Verification

All withdrawal requests are cross-checked against the payment method used for the original deposit — UPI, Paytm or PhonePe.

Compliance Contact

For formal complaints about how these terms have been applied to your account, write to our compliance team at the…

Frequently Asked Questions About These Terms

Below are the questions we hear most often about how our terms and conditions apply. If your question is not covered here, our support team can walk you through the relevant clause directly via live chat or email.

These terms apply to every person who opens an account on z00m. Access is available only where local law in your region permits participation. By completing registration, you confirm that you have checked your local legal position.

We may update these terms at any time by posting a revised version on this page with a notice date. If you continue using the platform after the notice period, that constitutes your acceptance of the revised terms.

We retain your transaction history and identity documents for the legally required period after closure, which is typically up to seven years. You may request a data export before closure by contacting our email support team.

Yes. Raise the dispute through live chat first for a quick resolution. If the matter is not resolved to your satisfaction, escalate it in writing to our compliance team, who will review and respond within 14 working days.

Yes. All payment activity on z00m, including deposits via UPI, Paytm and PhonePe, falls under these terms. Payments must match the verified account holder name; mismatched transactions may be reversed under our verification policy.

Each account must be held and operated by a single individual. Sharing login credentials with another person is a breach of these terms and may result in account suspension or permanent closure without prior notice.

Email our support team with a clear description of the error and a copy of a valid identity document. We will verify the request and update your account details within 10 working days of receiving complete documentation.

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