Reference

How z00m Handles Your Personal Data

At z00m, we take the handling of your personal data seriously — from the moment you open an account to every deposit made via UPI, Paytm or PhonePe.

Transparent Data UseUPI & Paytm Transactions CoveredYour Right to AccessSecure Data StorageIndia-Focused Policy

Browse lobby Read FAQ

What This Policy Covers and Where It Applies

z00m Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you interact with z00m, including account registration details, payment transaction records tied to UPI, Paytm and PhonePe, device identifiers, and browsing activity on our platform. The scope of your rights under this policy may vary depending on

1
applicable local law in your region — access and eligibility depend on local law and are available where local law permits. We process your data to operate your account, process withdrawals, prevent fraud, and improve our services. We do not sell your personal data to third
2
parties. Data shared with payment processors like UPI, Paytm and PhonePe is limited strictly to what is necessary to complete your transaction. Any data transfer outside your jurisdiction follows applicable legal safeguards.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your personal data is used, want to request a copy of your records, or need to report a concern, our privacy support team is available through…

Email Privacy Team Send your data access or deletion request to our dedicated privacy email. Include your registered account details so we can locate and verify your records before processing any changes.

Live Chat Support Our live chat team can route your privacy query to the right department in real time. Available daily; response times are typically under five minutes during active hours.

Help Centre Ticket Submit a formal support ticket via the Help Centre for documented privacy requests. Every ticket receives a reference number so you can track the status of your request end-to-end.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

z00m applies layered security practices across every part of the data lifecycle — from the moment you enter your details at account creation to the point where records…

Data Collection

We collect only what is necessary: your name, contact details, payment identifiers for UPI, Paytm and PhonePe, and session activity.

Cookie Use

Cookies on z00m serve three purposes: keeping your session active, remembering your language and region preferences, and measuring which pages…

Account Security

Your account credentials are stored using one-way encryption. We apply two-step verification options and monitor login activity for unusual patterns.

Data Retention

We retain your personal data for as long as your account remains active and for a period after closure as…

Your Rights

You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where…

Third-Party Sharing

Data is shared only with payment processors such as UPI, Paytm and PhonePe, fraud prevention services, and where required by…

Your Privacy Policy Questions

Below are the questions we receive most often about how z00m collects, stores and manages your personal data. If your question is not covered here, contact our privacy team directly via email or live chat.

We collect your name, email address, phone number, date of birth, and any payment identifiers linked to UPI, Paytm or PhonePe. We also log device type and session activity to keep your account secure and functional.

Payment data passed through UPI, Paytm and PhonePe is processed solely to complete your transaction. We store only the transaction reference and amount — not your full payment credentials — and share nothing beyond what the processor requires.

Yes. Submit a data access request to our privacy team by email or Help Centre ticket. Include your registered email address so we can verify your identity. We aim to deliver your data summary within 30 days of confirming your request.

We retain account records for the period required by applicable financial and legal regulations after account closure. Once that mandatory period ends, your data is permanently and irreversibly deleted from our systems.

No. We share data only with payment processors like UPI, Paytm and PhonePe, fraud detection services, and authorities where law requires it. We do not sell your data to advertisers or pass it to unrelated third parties.

Send a deletion request to our privacy team via email or a Help Centre ticket. We will verify your identity, confirm what data falls under the deletion request, and complete the process within 30 days, subject to any legal retention requirements.

We use session cookies, preference cookies, and analytics cookies. You can accept, reject or adjust cookie categories through your browser settings. Disabling analytics cookies does not affect your ability to log in or make deposits via UPI or Paytm.

How z00m Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Third-Party Sharing

Your Privacy Policy Questions

01 What personal data does z00m collect when I open an account?

02 How is my payment data handled when I use UPI or Paytm?

03 Can I request a full copy of the data z00m holds on me?

04 How long does z00m keep my personal data after I close my account?

05 Does z00m share my data with third parties or advertisers?

06 How do I ask z00m to delete my personal data?

07 What cookies does z00m use and how can I control them?

Related Pages